A: Any and all promotions will be available on the Home page. Check back frequently
How long does it take to ship?
A: We offer regular and priority shipping
Are there any E-book versions?
A: No, due to it being a journal and a writing tool not e-book!
Payment options?
A: Secure payments are accepted through all major credit card merchants PayPal, MasterCard, Discover, Visa, American Express and stripe payments.
What is the exchange policy?
A: Sorry no exchanges (such as exchanging a regular size journal for a jumbo size) or refunds are available at this time.
What are the specific issues that you deal with in your counselling services?
A: We provide counselling and guidance for a wide range of problems. Issues ranging from everyday stress to more serious illnesses like clinical depression and social anxiety disorder etc. are treated. We conduct a thorough analysis of the client’s situation and then recommend the appropriate therapy. We also specialize in child and adolescence issues, dealing with grief and behavioral issues.
Will insurance cover my therapy sessions?
A: Apart from the brief coaching wellness session, rest of our services are indeed covered by the insurance plans in our network. The insurance providers on our network are Blue Cross Blue Shield PPO, Optum United Health Care PPO, Cigna and Cigna EAP, United Health Care PPO, Comp Psych. Please feel free to contact us to learn more about your specific insurance provider. If you do not have insurance the services are to be paid at the cost of the client. Please contact provider to inquire about the cost of service.
How long does it take to process an order placed on your website?
A: We try to be as prompt as possible in shipping your orders but please allow us up to 15 days to completely process your order before we ship it. Although it may take 15 days to process your items may be shipped sooner. But please wait until after the processing time to contact us in regards to order shipment as all orders are Preordered. We take this time to make sure that you get the best possible service.
What are the age groups for which you offer therapy services?
A: Children (Age 10-13), Adolescents (Age 14-17) and adults (18 and above) can benefit from the services we offer.
How or where can I write a review on the product ?
A: Any feedback can be sent to us thorough our contact form here: ***Provide a link to how to get to the review page.*** You can also leave us public reviews on our Facebook page at: Erika Lewis **Something like this, people will appreciate***
I accidentally used the wrong shipping address, is there a way I can fix it?
A: Sorry loves, at this time you cannot adjust the address that you put into the shipping once you check out. Please be sure to make sure everything is correct when entering info. We ship all items through USPS, once item is shipped please contact them for further updates on your item.
No Show Policy:
We require a 24 hours notice for canceled sessions. Any session that is not canceled within 24 hours will be subjected to a $50 late cancellation or No Show Fee.